Phone-Based Multi-Factor Authentication Ends March 25

Washington State University will no longer support phone-based multi-factor authentication (MFA) — SMS (text messaging) and voice call — effective March 25. Starting at 8 a.m. on that date, WSU accounts that rely solely on SMS and voice call authentication for MFA will be locked.

Here’s what you need to do:

1. Log in to account.wsu.edu.
2. Select the “Security methods” tab. 
3. Set up at least one of the following security methods: 

• OKTA Verify Mobile App (Instructions)
• OKTA FastPass Desktop App (Instructions)
• Google Authenticator (Instructions)

Here’s what you need to know:

• Here is a page with more detailed setup instructions: How to Set Up Your Security Methods
• The MedTech team recommends setting up two separate security methods in case your primary device becomes inaccessible.
• If you have any questions or would like to be guided through the process, please email the MedTech team,  Slack, or call 509-368-6848.
• If you are locked out of your account, please contact the Crimson Service Desk 509-335-4357.